Personal Development

View and download these sales training videos (instructions).   

 

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Renewal and Retention Best Practices Webinar

W5 research firm shares insights from an eight-month study designed to uncover what contributes to strong customer relations. You’ll learn about:

 

• Key communication techniques used during initial sale, installation and post-installation

• Opportunities among current and lapsed customers

• Motivating behaviors behind renewal and cancellation decisions

• Best practices for renewal and retention


Presenter: W5 (2017)

 

Understanding Multigenerational Pest Control Customers Webinar

Jason Dorsey from The Center for Generational Kinetics shares actionable insights from a national study designed to help you use generational insights. This webinar will help support your preventative sales and retention of the Sentricon System. You’ll learn about:

 

• Pest control customer profiles

• When and how customers shop

• How to help customers make their final decision

 

Presenter: Jason Dorsey (2017)

 

Recommit to Change

Doing the same thing over and over will not produce outstanding results over and over again. Change is necessary for you to stand out from the crowd and to be successful in your industry. This video introduces a plan for success that will be developed as you progress through the videos. The first step is embracing change and how to do that successfully. Presenter: Jean Gatz (2012)

Exercise 
 

Re-Think Your Choices

We may not choose what happens to us, but we can choose how to respond. Our attitudes, beliefs and behavior are choices we make and reflect who we are as people. To stand out, it is important we make choices that reflect well on us. Presenter: Jean Gatz (2012)

Exercise 
 

Leverage Your Strengths – Success Equation Part 1

Part one of “The Success Equation” dives into how to stretch your strengths beyond their limits and how to develop new strengths from those that already exist. Presenter: Jean Gatz (2012)

Exercise 
 

Develop Strong Skills – Success Equation Part 2

Part two of “The Success Equation” is how to develop and learn skills that complement and further enhance your strengths. Presenter: Jean Gatz (2012)

Exercise 
 

Commit to a Plan for Self-Improvement – Success Equation Part 3

Part three of “The Success Equation” bundles the equation together for success. In order to improve, one must complement their strengths with a versatile skill set and stick to a plan for betterment. We’ve all heard “practice makes perfect,” and in a sense improving may seem like work, but to achieve success you should develop a plan and stick to it. Presenter: Jean Gatz (2012)

Exercise 
 

Renew Your Positive Attitude

This video is a helpful tool to analyze your attitude. Your attitude is a visible indicator of how you are feeling, what you are thinking, etc. Most people don’t think their attitude can affect others, when it actually can. Maintaining or renewing a positive attitude is important in order to be successful. Presenter: Jean Gatz (2012)

Exercise 
 

Re-assert Your Value

We all have value, but it is how we portray and exude our value that is important to know in order to stand out from the crowd. This video provides ways in which one can reassert individual value without reservations. Presenter: Jean Gatz (2012)

Exercise 
 

Sharpen Your Communication Skills

Communication suffers when we are stressed and busy. However, it is very important to prioritize how we communicate. This video covers common communication mistakes and how to avoid or remedy such instances. Presenter: Jean Gatz (2012)

Exercise 
 

Relationships and Life Balance

In order to stand out from the crowd, you must possess both the physical and mental energy to exceed expectations. Your personal life is brought into the workplace whether you like it or not. So it is important that you are able to maintain a healthy balance and keep things in order. That’s easier said than done; watch this video for helpful tips. Presenter: Jean Gatz (2012)

Exercise 
 

It's All About Performance

Developing proactive and productive attitudes and behaviors will enhance the perception of your performance. In this video, Jean Gatz provides a helpful list of ideas on how to reinforce positive perceptions of your performance. Presenter: Jean Gatz (2012)

Exercise 
 

It's All About Performance

Developing proactive and productive attitudes and behaviors will enhance the perception of your performance. In this video, Jean Gatz provides a helpful list of ideas on how to reinforce positive perceptions of your performance. Presenter: Jean Gatz (2012)

Exercise 
 

Brilliant Selling

This video is a helpful guide on how to take a transaction and make it into a relationship. Simon T. Bailey asks, “What is it that you do, every day, in your selling that says ‘wow’?” Presenter: Simon T. Bailey (2012)

Exercise 
 

Public Speaking

Being comfortable in your skin and confident in your message makes public speaking more natural. This video presents ways on how to think on your feet and untie your tongue. Presenter: Simon T. Bailey (2012)

Exercise 
 

Being Positive in the Midst of Negativity

Simon T. Bailey elaborates on how people are imprinted individuals. So in order to be positive in the midst of negativity, we need to be mindful of how we imprint ourselves each and every day by our surroundings, sense, peers, etc. Presenter: Simon T. Bailey (2012)

Exercise 
 

Reduce Your Mental Overhead

Tim Wackel offers five tips to help reduce your mental overhead to be more productive and efficient in your day-to-day work. Presenter: Tim Wackel (2011)

Exercise 
 

Answering Price Questions

Is it worth it? Can I afford it? Price will always be the main concern with customers, so it is important you are able to talk about it with your customer. This video provides customers’ thoughts regarding price and offers helpful instruction for navigating through this conversation. Presenter: Bill Sharp (2011)

Exercise 
 

Answering Customer Concerns

Price is just one concern customers will question. So you need to be prepared to answer questions regarding all of their concerns. In this video, Bill Sharp provides instruction on how to and how not to answer anticipated questions. Presenter: Bill Sharp (2011)

Exercise