Support

Whenever you have questions about the Sentricon^® System, call our toll-free support line: 800‑888‑5511.

      Option 1:  Locator Support or Bait & Component Orders
      Option 2:  Accounts Receivable
      Option 3:  Sentricon University or Sentricon Advanced Training
      Option 4:  Literature Ordering Assistance
      Option 5:  Software Vendor Support
      Option 6:  All Other Inquiries

For more information on the Sentricon^® System, consumers can call Dow AgroSciences at 800‑352‑6776, Option 1.

Dow AgroSciences also has a website to promote Sentricon to the public. Direct your customers and prospects to www.sentricon.com for interactive and educational resources, including a series of video segments taken directly from our homeowner videos.

Or, create a direct link from your company website to: http://www.sentricon.com/en-us?ao=AO. This special link ensures the public won't see other CSS listings on our website.

Become familiar with www.sentricon.com, as many customers will research Sentricon online before you even get a call.

Each Certified Sentricon Specialist™ has a unique Customer Code for each location or branch that is authorized to sell and service Sentricon. This eight-digit number is used for identification purposes for invoicing; software; ordering literature, bait and components; and access to online training. Please have this number available when placing orders or making requests.

For multi-branch locations, there is also a “Liable Number” assigned to your business, but most often you will just use the individual branch Customer Code for all identification needs.

Refer to this page for component ordering information.

To service a site where the Sentricon^® System is installed, you should have the proper tools and equipment ready and available before you arrive at the site.

These basic items are needed to service both in-ground and above-ground bait stations:

• Interrogator and hand held scanner
• Bucket with a system of pockets to hold the following items:
  • Pliers to remove cap, or plastic station keys
  • Plastic container for recruiting termites for baiting with Recruit^® IV
  • Recruit termite bait Baitube devices
  • Water bottle to moisten Recruit IV bait matrix
  • Replacement monitoring devices for Recruit IV sites
  • Station clean-out auger
  • Large, long-handled loose-bristle brush and small brush
  • Long, large probe (oversized screwdriver)
  • At least one set of large pliers (needle-nose)
  • Replacement extractors and top caps
  • Permanent marker to number stations
  • Flashlight

A separate bag may be desired for servicing Recruit AG stations:

• Extra Recruit^® AG stations
• Water bottle and sports drink to moisten Recruit IV bait matrix
• Flat-head and Phillips-head screwdrivers
• Utility box knife and/or scissors
• Duct tape
• Hercules putty and non-silicone caulk
• Termite collection tray
• Flashlight
• Optional moisture meter

Keep these supplies in the truck:

• Auger for adding or replacing stations
• Boxes of Sentricon stations, monitoring devices, Recruit termite bait, Recruit AG, extractors and top caps
• Latex gloves to prevent contamination from nicotine or other pesticides
• Refuse bag or empty box to collect used bait, old stations, shrink wrap and decayed monitors
• Instant Soap ‘n Water to keep hands clean
• Paper towels for cleanup
• Door hangers, log book, paperwork, renewal literature, etc.

Additionally, you may also have a hand held scanner, Interrogator or Locator for recording of bar codes and for locating stations.

Installation tools and equipment are available through your local pest control distributor agent. Below is a list of items you should consider. Your Dow AgroSciences sales representative also can provide helpful recommendations on tools needed specifically for your area.

The most common tools needed to install the Sentricon System:

• 2-inch soil hand auger for installing Sentricon stations in most soils
• 2-foot rod extension with a rubber-coated T-handle for three-piece hand auger
• Light-duty spiral clean-out auger for cleaning debris out of Sentricon stations, and for installing Sentricon stations in very loose soils
• Gas augers and installation tools might include one or more of these:
  • Echo hand-held, gas-powered drill
  • 1¾-inch regular soil auger for general and loamy soils
  • 1¾-inch mud-head auger for muddy or heavy clay soils
  • 2-inch Dutch auger for heavily rooted soils

There are a wide variety of other tools available from your distributor agent for special soils or more efficient work. These include:

• Top cap pliers (sturdy opening tool for the Sentricon station)
• Cement cap (for installing Sentricon stations in asphalt and concrete)
• Extractor tool (for removing Sentricon stations from heavy soils)

Please call your distributor agent for equipment prices and ordering procedures. You also can visit www.ams-samplers.com and click on Items by Industry – Pest Control for a catalog of installation equipment directly from AMS. Your Dow AgroSciences sales representative can provide helpful recommendations on additional service and monitoring tools needed for your area.

Located at www.sentriconuniversity.com, all of the Certified Sentricon Specialist training can now be conducted from the convenience and comfort of your office or from the participant's home, both via online access. Some of the benefits of the online training include:

• Reduced travel expenses
• Reduced technician downtime and production loss
• Ability for participants to learn at their own pace and comfort level
• A comfortable, convenient, self-paced learning environment
• Ability to later return, review and reference content after training is completed

Accessing Sentricon University

In order to access Sentricon University at www.sentriconuniversity.com, users will need to know their company's CSS Code. Once the company-specific code has been entered, new users will need to register in order to gain access to the training site. Returning users simply enter their previously created username and password for access to the training content.

Using Sentricon University

This training program is meant to be viewed individually – multiple trainees should not view the program at the same time.

Training will take approximately 3 - 4 hours depending on your pace and connection speed. However, it does not have to be completed in one session. At anytime, you can pause or close out of a module and return where you left off.

There are three training modules, with mini quizzes within each module. These quiz questions are used for practice only. Your score will not be tracked on the quizzes. Once all three modules have been completed, there will be a final module that just includes the Final Exam. The Final Exam contains 50-60 questions. Once the exam has been started, it MUST be completed in one session. Additionally, the test taker must receive a score of 75% or more in order to pass.

Upon successful completion of the Final Exam, an Authorization Certificate will automatically be generated in the test taker’s name once you close the module. This certificate can be printed, as well as saved electronically. It is imperative that you do this at this time, as you will not be able to return to the certificate at a later time without repeating the exam. NOTE: It is important for the trainee to sign into the Final Exam module using his/her own name, as that is the name which will appear on the Authorization Certificate, and will print exactly as entered.

Still have questions?

We know training is a key component to quality service and effectiveness. There may be times when questions arise that are beyond the scope of the Sentricon University training. Please communicate any questions or concerns with your Dow AgroSciences Sales Representative, as that person will continue to be a valuable resource when it comes to providing advanced training for you and your company.

Technical Questions and Support

You can call the Sentricon Help Desk at 800‑888‑5511, Option 3, for technical assistance and support for Sentricon University.

The Sentricon^® System is a comprehensive, all-inclusive program, where the costs associated with the installation are based on the size of the structure being treated.

Though the concept of measuring linear footage for Sentricon seems simple, there are a variety of factors to consider with each property you evaluate.

Picture an aerial view of the structure. Enclose the structure with a single, continuous line by tracing the furthest exterior perimeter (typically the roof line), as indicated by the red roofline in this example.

If anything protrudes beyond this initial line, a decision must be made based on the following criteria:

• Does the object contain any wooden or cellulose components?
• Is it attached to or part of the structure being protected?

Use the following flow chart to determine whether to expand the initial line:

The success of the Sentricon^® System depends on termites feeding on the monitoring device and Recruit termite bait. Contamination of any of these components (the monitoring device, Baitube^® device, Recruit^® HD termite bait, Recruit IV termite bait, Recruit^® AG termite bait or Sentricon station) with other pesticides could deter termite activity, reducing the effectiveness of the product. Therefore, contact with other pesticides in storage, shipment and handling should be avoided.

Recruit HD, Recruit IV and Recruit AG can absorb liquids and odors. While they are packaged in sealed containers, they should not be stored in the presence of pesticides or other chemicals. When possible, components of the Sentricon System, including Recruit termite bait, should be stored away from pesticides and other chemicals. If any pesticide or other substance is spilled on components of the Sentricon System, isolate these components and contact your Dow AgroSciences sales representative for instructions on their disposal, or call the Sentricon Help Desk at 800-888-5511, Option 6.

Used Sentricon stations, consumed bait devices and other used components should be properly disposed of in an approved landfill facility according to label directions. Please check the label or contact your Dow AgroSciences sales representative with questions.

Dow AgroSciences offers a variety of free, high-quality literature to enhance your sales and marketing efforts. From brochures to door hangers and more, the materials you need to reach and communicate with your customers are readily available and frequently updated.

To be sure you’re getting the most current literature offerings, access and order many of these tools online. You can also discuss your options with your Dow AgroSciences sales representative, or contact the Sentricon Help Desk at 800-888-5511, Option 4, for assistance in fulfilling your request.

For great advertising results, use the prepared radio scripts, print logo sheets, ad slicks, preproduced radio spots, or television commercials available at no cost from Dow AgroSciences. These high-quality, easy-to-use materials are your quickest route to excellent production quality and a compelling sales message. All of these resources can be found within the Advertising section of our website.

There are several radio scripts and preproduced radio spots available. We offer both the printed script version and a finished professionally preproduced series. While the total finished time of these commercials is 30 seconds, they actually have 20 seconds of prerecorded audio and up to 10 seconds available for your tag. The 20/10‑second local announcer-read radio spots can be produced by your local radio station, or you can order the professional prerecorded spots and have the radio station add your company name, phone number and/or website in the last 10 seconds.

Dow AgroSciences also has a 30-second cable television spot available. This high-quality preproduced spot is in a format used by your local cable provider. Ask the cable company to place your company name and phone number in the last 10 seconds of the commercial.

Additionally, newspaper ad slicks for the Sentricon^® System are camera-ready except for the addition of your company name, phone number and logo. The print ad slicks, camera-ready logo sheets, radio scripts, and professionally preproduced radio spots and cable TV commercial are all available online.

The following guidelines apply to the logos and trademarks used by Certified Sentricon Specialists in connection with the Sentricon^® System. To protect the integrity of these trademarks, you must follow these guidelines when developing Sentricon advertising materials and signage.

The Sentricon logo cannot be altered in dimension and/or color. The logo should be in the correct colors or in all black or all white. The Sentricon logo must be at least half the size as the CSS company logo in all advertising.

Never use the Sentricon design logo (geometric design) by itself.

Never use the Sentricon design logo in a color other than the approved PMS color(s). All black or all white can be used if the background is sufficiently contrasted and the logo is legible. It is not appropriate to use the design logo in your company colors.

Never change the standard Sentricon logo.

TRADEMARK GUIDELINES

Refer to the product correctly: Sentricon^® System  (in first mention) or Sentricon^® (in subsequent mentions or when space does not allow full trade name).

The trademark for the Sentricon System should be used as indicated below. Note: It is important to be consistent with upper case, lower case.

In an effort to help both consumers and business owners, Dow AgroSciences offers Certified Sentricon Specialists the opportunity to have their website addresses, or URLs, appear on the Find a Termite Professional page at www.sentricon.com.

Find-a-Pro Page

Consumers who go to the Find a Termite Professional page on the www.sentricon.com website can enter their ZIP code and select the desired number of miles they'd like to search to find a CSS in their area. The names, phone numbers and website addresses for all local CSSs will appear in their search results.

In order to have your company's website included on the Find a Termite Professional page, you must adhere to the following Internet Guidelines.

Minimum Requirements

Approved Copy and Graphics

Whether your website address is being posted on the Find a Termite Professional page, or you are just detailing Sentricon on your website, we recommend you use existing language created by Dow AgroSciences. The use of this language will ensure a consistent message to potential customers. As a Certified Sentricon Specialist, you and/or your creative/advertising agency have approval to use verbiage and/or graphics from the literature, videos and/or www.sentricon.com.   Make sure to reference the most current literature, as the language may change.

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